Account FAQs
When opening accounts for customers buying, selling, storing or refining precious metals, we are required to comply with relevant laws so that we identify, mitigate and manage any money laundering and terrorism financing risk.
A key part of our obligations is to undertake thorough Know Your Customer (KYC) processes on all new customers using our designated services. This means you must complete a process to verify your identity before we can take you on as a customer. Customer data is also refreshed on a regular basis.
For further information on our processes around new customer accounts, please contact us.
Customer Operations
Customers may have more than one account if they use different services across our websites, shop in East Perth and refinery.
Online account FAQs
- What type of account do I need to buy from perthmint.com for deliveries/click and collect?
- How do I set up a new account?
- Why do I need to upgrade my account and/or verify my identity to buy bullion?
- Why can’t I upgrade my account after selecting my country?
- What are the requirements for a password and how do I reset it?
- What options are there for MFA and can I change methods?
In-person account FAQs
- Do I need an account to buy jewellery and gifts at The Perth Mint Shop?
- Do I need an account to buy or sell bullion from the bullion trading room at The Perth Mint shop?
- Do I need an account to sell jewellery to The Perth Mint?
- I have an account to buy bullion online at perthmint.com, can I use this account?
- I have more questions about buying and selling bullion in-person, who do I contact?
Depository account FAQs
These FAQs apply to any type of account held with The Perth Mint Depository.
- How do I open a Depository account?
- I already have an online or shop account, can I use it to buy and store precious metals?
- How do I follow up my application for a Depository account?
- I am having trouble logging in to my account, who do I contact?
- I have further questions about storing metal, who do I contact for more information?
- Who do I speak to about updating my account details?